FAQ

🌸 When will my order arrive after the order is placed? 
We strive to ship orders within 1-2 business days. After that it is up to the carrier how long it will take to get to your address. More information about that can be found below:

DPD

• Delivery Information: https://www.dpd.com/nl/en/support/faq/frequently_asked_questions/receiving/when-will-parcels-be-delivered/
• Service Finder per Classic Delivery: https://service-finder.dpdgroup.com/?0&color=red-dpd

PostNL

• Within The Netherlands: https://www.postnl.nl/en/customer-service/delivery-days-and-times/what-are-the-delivery-days/
• Outside of The Netherlands: https://www.postnl.nl/en/Images/brochure-bezorgtijd-buitenland-eng-v4_tcm9-23680.pdf?version=3
• Track & Trace: https://jouw.postnl.nl/#!/

🌸 Can orders be cancelled?
We mostly process orders within 48 hours, of which many are on the day itself. Cancellations are possible before the parcels are delivered at the post office. If the orders are sent out the parcel can be denied at the door or returned after being received. Be aware that the costs of return are for your own account. 

🌸 Do you ship to my country?

🌸 How much are the shipping fees?
Shipping costs in the Netherlands are €3,99. For other countries in the EU that is €12,99 and the other countries in the rest of the world €19,99. There is free shipping for domestic orders above €50. 

🌸 What does my skin need? 

🌸 Can my order be gift wrapped? 

🌸 How can we contact the customer service? 

🌸 Is there any pick-up location available?
Yes there is a pick-up location available at our office on appointment. The address is Rivium Boulevard 27, 2909LK Capelle aan den IJssel